Last updated: 6 June 2026
Welcome to ServiceSync ("the Platform"), operated by ServiceSync SG Pte Ltd ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the ServiceSync web application, mobile applications, and related services (collectively, "Services").
By creating an account or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
You must be at least 18 years of age and capable of entering into a legally binding agreement. By registering, you represent that you meet these requirements and that the information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.
If you register as a service provider (technician), you agree to: (a) hold all licences and certifications required by Singapore law for your trade; (b) provide services in a professional, workmanlike manner; (c) accurately represent your qualifications, pricing, and availability; and (d) comply with all applicable laws and regulations including the Employment Act and Workplace Safety and Health Act.
ACRA verification:the "Verified" badge is granted only after we manually review the ACRA UEN you provide. Submitting a false, borrowed, or misleading UEN is prohibited and may result in removal of the badge and termination. Changing your UEN clears the badge until it is reviewed again.
ServiceSync offers free and paid subscription plans. Paid subscriptions are purchased and managed on our website at servicesync.sg and are billed by our payment processor, Stripe. The mobile apps do not sell subscriptions: you can view and use your plan within the apps, but starting, upgrading, downgrading, or cancelling a paid plan, and updating payment details, are done on the web.
Paid plans renew automatically for the billing period you select until cancelled. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law. Prices are in Singapore Dollars and may change on prospective notice.
Bookings made through the Platform constitute a direct agreement between the customer and the service provider. ServiceSync facilitates communication and payment processing but is not a party to the service contract. Customer payments are processed via PayNow or cash collection, as selected at invoice creation. Deposits collected via PayNow are held in escrow by ServiceSync and released to the provider upon job completion confirmation. Refund disputes must be raised within 7 calendar days of the service date.
The Platform allows you to import contact information from your device's contact list or uploaded .vcf files. By using this feature, you represent and warrant that you have obtained all necessary consent from the individuals whose contact information you share with ServiceSync, in compliance with Singapore's Personal Data Protection Act (PDPA).
You are solely responsible for ensuring that any third-party personal data you input into the Platform has been collected and shared lawfully.
The Services allow customers to submit reviews, and allow you to enter content such as client notes and business information ("User Content"). Reviews left by customers for completed jobs are displayed publicly on the technician's profile.
There is zero tolerance for objectionable content or abusive behaviour. User Content must not be unlawful, defamatory, harassing, hateful, obscene, deceptive, fraudulent, or infringing, and reviews must be genuine and not incentivised or manipulated.
Reporting and removal: You can report a review on your profile that you believe violates these Terms directly within the app. Reported content is hidden from public view immediately, and we will review and act on the report — including permanent removal where appropriate — within 24 hours. We may also remove any User Content and suspend or terminate any user who posts objectionable content. To report content or abusive users outside the app, contact support@servicesync.sg.
You retain ownership of your User Content and grant ServiceSync a worldwide, non-exclusive, royalty-free licence to host, display, and use it solely to operate and provide the Services.
You agree not to:
All content, trademarks, logos, and software on the Platform are the property of ServiceSync SG Pte Ltd or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.
To the fullest extent permitted by Singapore law, ServiceSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services. Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim.
We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through Profile settings in the mobile app or Dashboard → Settings on the web. Upon termination, we will delete your personal data in accordance with our Privacy Policy, subject to legal retention obligations.
If you download the app from the Apple App Store or Google Play, the following apply:
These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be submitted to the exclusive jurisdiction of the Singapore courts. For claims below SGD 20,000, disputes shall first be referred to the Singapore Mediation Centre.
We may update these Terms from time to time. Material changes will be notified via email or in-app notification. Continued use of the Services after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at support@servicesync.sg.